I love my job and I love working with the public. Most people are easy going and fun to deal with, but not everyone. We will always have that one bad apple in the bunch. I think some people wake up and think "what can I complain about today" or "who can I tick off today".
Last night a customer called and wanted to rent one our cabins for the night. I told the customer that in order to hold the cabin for him, he needed to place a deposit. He wanted me to hold the cabin for him without the deposit. I told him I would if he came in before we closed at 7:00 and he told me he could not be here by 7:00. I explained to him in that we don't leave the keys to our cabins out, that he needed to place a deposit. He finally gave me his credit card number and I held the cabin for him. When I closed the office, I put the cabin key out (in our night registration) with a map that had directions on how to get to his cabin.